Questions?
Answers. 

Ana's Cleaning Services cleans homes throughout Durham, Raleigh, Chapel Hill, Hillsborough, Morrisville, Cary, Apex, Wake Forest, Creedmoor, and all of their surrounding counties in North Carolina. Beginning in 2022, we have also expanded into Mebane, with limited availability.

Yes! We appreciate you trusting us in your home and understand that we must take great care in protecting all of your belongings. In the unlikely event that something does break while the crew is at your home, please reach out to us within 48 hours by email (info@anascleaning.com).

Yes! We love all sorts of animals, although sometimes they don't quite love us. If you feel that your pet won't tolerate having a crew inside of their home, please make temporary arrangements prior to our arrival.

No. We are only open Monday through Friday, from 8am to 4pm.

We offer special discounted rates for clients who schedule services on a regular rotation—weekly, every two weeks, or every four weeks. However, if a service is skipped or rescheduled to a later date, the rate will adjust accordingly. Here’s how it works: • Weekly or Every Two Weeks Clients: If you skip a service, the bi-weekly or monthly rate will apply for the next cleaning, depending on your service frequency. • Every Four Weeks Clients: If your service is delayed by one or two weeks, an additional $30 will be added to your next cleaning rate. • Extended Gaps: If more than two months pass between cleanings, the initial cleaning rate (excluding premium add-ons) will apply for the return cleaning. Once you resume your regular cleaning schedule, your discounted rate will return as well.

You can reach us by text at 919-641-8360—it’s a quick and convenient way to communicate with us for any general questions. However, we do prefer that all initial inquiries be handled through email. Once we’ve had a chance to get to know you better, texting becomes a great option for easy communication. 😊 You may also receive automated text messages from us for: Invoice Is Ready: We may also send a link via text message when your invoice has generated. Appointment Reminders: Confirm your upcoming scheduled service. Arrival Updates: Get notified about your team’s expected arrival time, when they’re on their way, and when they’ve finished cleaning. We’re here to make staying in touch as seamless as possible!

The best way to reach us is for general inquiries is via email at info@anascleaning.com. You can also give us a call or text us at 919-641-8360.

Whether or not you’re home during the cleaning is entirely up to you! As long as we have access to your home (like a door code or a key) and a way to lock up once we’re done, there’s no need for you to be present. Of course, if you prefer to stay home while we clean, you’re more than welcome to do so! Whatever works best for you, works for us!

Absolutely! You can leave specific instructions for the cleaners by placing a note somewhere they can easily find it. Alternatively, you can call or text us at 919-641-8360 or email us at info@anascleaning.com, and we’ll be happy to pass along any additional instructions to the team before they arrive. We’re here to make sure everything is done just the way you like it!

Yes, we bring all the tools and supplies needed to clean your home. However, if you’d like us to use your own supplies, that’s perfectly fine! Just leave them out for the team with a note explaining how and where to use them. Please keep in mind that we cannot guarantee our work if we’re required to use your equipment or cleaning products.

We’re unable to guarantee an exact arrival time, such as 12 PM. Instead, we provide estimated timeframes for when our cleaning crew may arrive: 8:00 AM - 12:00 PM 12:00 PM - 3:00 PM Please note, these are estimates and not exact times. Factors beyond our control (e.g., traffic, delays at prior stops) may result in the crew arriving slightly earlier or later than anticipated. On the day of your service, we’ll send you a text message with a more specific arrival window, and you’ll also receive a tracking link to keep up with the crew’s progress in real-time and see when they’re on the way. If we anticipate any significant delays, we’ll notify you as soon as possible. Thank you for your understanding!

We completely understand how valuable your time is and always strive to arrive within the estimated timeframe we provide. However, there are times when a home takes longer to clean than expected, which can occasionally cause delays in our schedule. We know how frustrating it can be to adjust your day around an expected arrival, only for the crew to arrive later than anticipated. Please know that we do our best to notify you in advance if we expect a delay in reaching your home. As a reminder, if you’re unable to be home during your cleaning, that’s no problem at all! As long as we have access to your home (like a door code or a key under the mat), we can let ourselves in and lock up once we’re finished. This way, you can carry on with your day without waiting on us.

It sounds like our Micro-Clean service might be just what you’re looking for! This low-cost, high-impact option focuses exclusively on your kitchen and bathrooms, giving them the detailed attention they deserve. Ready to book? Click the button below to schedule your Micro-Clean today!

Unfortunately, we don’t offer wet vacuuming or specialized carpet cleaning services at this time. We do, however, provide general carpet vacuuming using our commercial-grade vacuum cleaner as part of our regular cleaning services.

At Ana’s Cleaning Services, your satisfaction is our top priority and is 100% guaranteed! If you’re not completely satisfied with your cleaning, simply let us know within 24 hours, and we’ll come back to address any missed or improperly cleaned areas. We’re committed to making things right and ensuring you’re happy with our service!

At Ana’s Cleaning Services, we’re committed to ensuring your satisfaction and will gladly return to re-clean any missed areas as many times as it takes to get it right—within reason. However, we do reserve the right to adjust the budget or time allocated for future cleanings if re-cleans are requested excessively. Additionally, we reserve the right to void future re-clean requests at our discretion if they become unreasonable or excessive. Our goal is always to provide high-quality service and address your concerns promptly, while maintaining fairness for both our clients and our team.

Re-cleans are not eligible under the following circumstances: • Services completed more than 24 hours ago • Items not included on our standard checklist • Cleanings where we used the client’s own supplies or equipment • Free cleanings • Re-cleans of previously re-cleaned areas • Homes in non-standard conditions, such as those with biohazards, excessive clutter, or unsafe environments • Post-construction or renovation cleanings • Homes with maintenance or projects ongoing during the cleaning • Move-in/out cleanings that coincided with movers entering or exiting the home We strive to ensure every cleaning meets your expectations, and being clear about these exclusions helps maintain fairness and quality for all our clients.

Accidents, while rare, can happen. If something gets damaged during your cleaning, our crew will notify us right away so we can reach out to you as soon as possible to discuss the issue and find a fair resolution. If you discover any damage after we’ve finished, please notify us within 48 hours of your cleaning. Unfortunately, we’re unable to assist with damages reported beyond this timeframe. For more details on how we handle damage claims, please review our Terms of Service at www.anascleaning.com/terms-of-service. Be sure to check Section 2, Paragraph F for specifics on what to expect after a damage report. We appreciate your understanding and cooperation in helping us address these rare situations quickly and fairly!

The easiest way to pay is through our secure payment portal at www.anascleaning.com/pay-online. Simply enter the amount you owe and pay with your credit or debit card. If you prefer, we can send an invoice directly to your email, giving you the option to pay via ApplePay, credit/debit card, or bank transfer. For added convenience, after your initial cleaning, you’ll also have the option to pay with cash or check if that’s your preference. We’re happy to accommodate whatever payment method works best for you!

Absolutely! You’re welcome to leave a tip in whichever way works best for you: • Cash: You can hand it directly to the cleaning crew. • Invoice: Add the tip when you pay the invoice we send after your service. • Online: Use our secure payment portal at www.anascleaning.com/pay-online to include a specific tip amount for the team. Your generosity is always appreciated by our hardworking cleaning professionals!

Ana's Cleaning Services keeps 0% of any tips made to our cleaners. We will always make sure every dollar received in tips gets distributed to the corresponding team.

We understand that life can be very unpredictable and you may have to postpone or outright cancel a service. In the event that you need to cancel or reschedule, please notify us at least 1 business day prior to your service date so we can remove you from the schedule. Any last-minute cancellations not received 1 business day prior to the service date are subject to our $25 cancellation fee.